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Daphne's, Draycott Ave, SW3 (www.daphnes-restaurant.co.uk)
I am very happy that I decided to use your mystery diner service. The reports have been very clear, with the right amount of detail and have been instrumental in identifying problem areas, which we have then gone on to tackle. Feedback Anonymous has proved to be a very useful tool in helping us redevelop our service standards and systems through the course of this year and we have seen marked change in customer feedback. Marco Fazzina, General Manager
Tuttons Brasserie, Russell Street, WC2 It is so important for a company like ours, to continually look to improve our product and ensure that our customers' expectations are being met and hopefully, exceeded, during a visit. Using Feedback Anonymous, we are guaranteed a detailed and truthful insight into our customer's experience via an extensive, unbiased and relevant questionnaire. From the moment our customer phones to book a table, through to when they leave, we are given access to their experience with us. To work closely with Feedback Anonymous allows us to deal with negative and positive feedback as it arises. Through regular meetings, we give ourselves the opportunity to give the customer what they genuinely want and not what we think that they want. Jim Matthews, General Manager
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