Our Role

Working with you, we put together a package of Mystery Dines and design a questionnaire to suit you and your particular restaurant.

We carefully match the diner with the restaurant , ensuring that only those most suited to your place, visit you.

We collect their feedback personally , over the phone. Personal contact with the diner reaps rewards.

We act as an impartial third party, a key point of liaison between the customer and the restaurant.

Our reports are clear and concise , making it easy for you and your staff to highlight any problems, and address them quickly.

Feedback is collected and e-mailed to you promptly, providing you with the opportunity to react swiftly to points highlighted.

You will receive a flexible and personal service that will ensure standards are improved and maintained.